By Chisomo Phiri
One of the country’s leading courier service companies,Smart Deliveries,has launched an innovative online parcel tracking system called Zadigo.
In an interview with journalists on Thursday in Lilongwe,the company’s Chief Executive Officer (CEO) Dennis Bvalani said the cutting-edge online platform enables users to track their parcels in real-time, providing unparalleled convenience and transparency.
He said the courier industry in Malawi has long struggled with the issue of missing or misplaced parcels hence the decision to launch the system.
“We are thrilled to introduce Zadigito, a game-changing tracking system designed to ensure the safety and security of all parcels.
“With this system, customers can track and trace their parcels at every stage, from departure to arrival, giving them greater peace of mind and confidence in our services,” he said.
Bvalani further emphasized the benefits of Zadigito.
“Customers will not only be able to monitor the status of their parcels but also receive electronic receipts and real-time notifications via WhatsApp and SMS once their parcels are ready for collection or have been successfully delivered.
“This is a significant step forward in enhancing the overall customer experience,” he explained.
Established and registered in 2020, Smart Deliveries is a Malawian-owned delivery and courier service that leverages technology and innovation to transport packages from one location to another.
Its mission is to create a link between sellers and consumers by offering an affordable and innovative courier service.
